Our healthcare teams include medical transcription professionals, medical scribes, medical reviewers, insurance and legal transcription specialists, AR callers, workflow coordinators, clinical NLP specialists and MD physicians, each supported by experienced operations and quality management.
Healthcare work demands more than general language proficiency. Our teams are trained around the terminology, workflows, documentation standards and client-specific requirements relevant to each engagement.
Medical, insurance and legal terminology relevant to the specific service line and specialty mix.
The client's systems, templates, formatting conventions and escalation paths.
Documentation standards, privacy obligations and quality thresholds applying to the work.
We use structured quality processes throughout delivery, with review, monitoring and escalation mechanisms appropriate to each service.
Established processes have consistently delivered 99%+ accuracy across approximately 36 million lines annually.
Records reviewed by skilled professionals, followed by a three-tier audit involving physicians, quality reviewers and team leaders.
Multi-layer human-in-the-loop review with physician adjudication of complex cases and measurement against held-out gold sets.
Each case is handled with integrity when it comes to causation, duty of care, injury, breach and other pertinent factors.
Our operations are supported by security and privacy controls designed for sensitive healthcare environments, backed by more than two decades of handling sensitive US data.
Certified Information Security Management System, with adherence to HIPAA and ISMS standards.
Robust, state-of-the-art IT infrastructure with a centralised data centre supporting all delivery.
Business Associate Agreements supported, with controls assessed per engagement and client environment.
Security, compliance and contractual requirements are assessed according to the specific engagement and client environment.
We place our customers first in everything we do.
We work together to create a culture of inclusion built on trust, respect and dignity for all.
We collaborate effectively, always looking for more efficient ways to serve our customers.
We strive for excellence in all we do; each person's contribution is key to our success.
We are resourceful, adaptable and achieve results faster than our competitors.
We are open, honest and direct in our dealings.
Yes. We are BAA-ready and routinely execute agreements with US healthcare clients before any protected health information is exchanged.
Delivery is supported by a centralised data centre with state-of-the-art IT infrastructure. The specific data residency, access and retention arrangements are agreed per engagement, and we are happy to work within your environment instead of ours.
Our operations run under an ISO/IEC 27001 certified Information Security Management System, with adherence to HIPAA and ISMS standards.
Yes. Client audits, security questionnaires and site assessments are a normal part of onboarding for our larger engagements.
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