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05 / AR Calling

Helping healthcare organisations move claims forward.

Cameo provides accounts receivable calling services to healthcare organisations and revenue cycle management companies in the United States, working with commercial insurance providers, Medicare, Medicaid and other payers.

CommercialPayer coverage
Medicareand Medicaid follow-up
DenialsManagement and appeals
ComplianceBuilt into every call
01 / Capabilities

Six things our AR teams do every day.

01

Claim status follow-up

Track outstanding claims with payers and identify the next required action.

02

Denial management

Follow up on denied claims and support resolution workflows through to closure.

03

Appeals follow-up

Coordinate payer follow-up for submitted appeals and track adjudication.

04

Payment verification

Verify payment information and identify discrepancies against expected reimbursement.

05

Outstanding balance resolution

Support timely resolution of outstanding receivables across the ageing bucket.

06

Reporting

Status reporting on productivity, contact outcomes and resolution against agreed measures.

02 / Why Cameo

Callers who understand US reimbursement.

Our AR callers combine strong communication skills with working knowledge of US healthcare insurance and reimbursement processes, so calls move a claim forward rather than simply logging an attempt.

  • Working knowledge of US payer processes
  • Productivity measured against agreed benchmarks
  • Accuracy on account notes and next actions
  • Compliance built into the call workflow
  • Timely, structured follow-up rather than repeat dialling
Payer coverage
CommercialNational and regional carriers
MedicarePart A and Part B follow-up
MedicaidState programme follow-up
OtherWorkers compensation and third party

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